They record every call, and they really do listen to them. Comcast customer service has such a bad reputation, but you will get caught if you pull anything on the phone with a customer. Even someone I know who has worked there for years is still afraid. Everyone gets free cable, too, which is nice. I do everything I can to not tell people what I do. Have you ever had an out-of-the-ordinary, positive experience with a customer? A woman called in and she needed to have her box reset and pay her bill.
We got to talking and she was telling me that she was single with a newborn and just having a hard time all around. Some people will tell you a lot of personal things. It was just a courtesy gesture, but she was so thankful for the extra money, she got emotional over the phone and eventually we were both crying on the phone together.
I felt really good after that. It seems silly, but people are really serious about their cable. As more and more brands flock to TikTok, unorthodox brands in particular say they're finding success in niche communities. As data privacy measures continue to put pressure on advertisers to look for alternative ways to target audiences, a DTC brand is experimenting to find what works. Each Getting Started Kit comes with everything you need to quickly and easily install and activate your Internet service yourself.
Your Getting Started Kit will include:. Learn more about your Getting Started Kit here. The fastest way to set up your equipment is to watch the video below. This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:. Can you tell me more about the Xfinity Wifi App?
Click here to learn more about the Xfinity WiFi app. Can I pay for the computer on my Comcast bill? No, the cost of the computer cannot be added to your Comcast bill. We work with our partners to offer computers at discounted rates and they must be paid for in full at the time of purchase. Please verify you are entering the correct account number. To confirm your account number, use the link here , log in, and click on in Xfinity account details in the top right corner of the pager.
You can find your account number in your account details. Please note that there might be a delay of approximately 24 hours between application approval and account number generation if you are a new customer. Go to www. If you received an email notifying you that your order was canceled, then there might have been an issue with your payment information.
Please resubmit another order with the correct payment details. If you purchased a computer prior to May 4th, , your device was supplied by CDI. All CDI computers come with a day hardware warranty and free tech support for 90 days. Unfortunately since the 90 day period has ended, the warranty is expired and you will need to take your computer to a local repair shop that can help you repair your device.
We now offer new subsidized laptops through a partnership with Dell. If you are interested in purchasing a new low-cost computer, please visit internetessentials. My school pays for my Internet Essentials service. Can I still sign up for the Emergency Broadband Benefit?
Once the temporary EBB program ends, your service will continue, the EBB and rate adjustment credits will end, and you will be responsible for payment at the full rates, terms and conditions applicable to the tier of Internet service you selected.
If you do not want to continue receiving your service after EBB ends, you can choose to change your Internet service by visiting xfinity. Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. How do I connect to Xfinity WiFi hotspots? When in range of a hotspot, look for "Xfinitywifi" in the list of available networks on your device.
Enter your existing Xfinity username or an email address on your account and password on the login screen. What if I forgot my Xfinity username or password? Who should I contact with Xfinity WiFi-related questions or troubleshooting? Call How do I find more information about Xfinity WiFi? Accessibility Common Questions Do you have a chat option for those that are hearing impaired? Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments.
We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials can be ordered and shipped based on material type. If you are logging onto the Partner Portal for the first time you will need to register to access the site. Braille and large print materials on the Partner Portal.
Xfinity Accessibility Page. Home Get Help. How can we help you? No results found. Please search again.
I haven't heard back in a few days. For all new and existing Internet Essentials customers, the speed of the programs Internet service is now 50 Mbps downstream and 5 Mbps upstream! It takes about ten minutes if you do not have to submit documents. Fast: you can call our call center at INTERNET during business hours and one of our agents will walk you through the easy application process.
The whole process takes about 10 minutes if you do not have to submit documents. There are two ways you can apply for Internet Essentials: Faster: click hereto submit your application online. Public housing assistance documentation such as your lease, housing assistance payment HAP contract, or eligibility documentation from HUD. If a document has to be submitted for your application, please provide one 1 document from the list below: MEDICAID: card or most recent eligibility letter for any member of your household.
If you can't find your address try typing it in a different way try abbreviated version of St instead of spelling out Street for example. Start typing your address and select the matching address from the list that appears.
Click on the ASL Now button and follow the prompts for Internet Essentials:deafsignaccessibilityhearingimpaired","id":"cedcfb-4edeeaa43dd4c6","QAs":"Do you have options to navigate the site for the hearing impaired? Internet Essentials offers the option to use American Sign Language to submit an application. How do I contact the call center? The fastest way to apply is through our online application, which you can get to by clickinghere.
This must contain the applicant's name. Customers who do not have a social security number or who do not want to provide their social security number may either show one 1 form of Primary Identification OR two 2 forms of Secondary Identification, or in some cases use their verified, opted-in mobile number to enter a one-time passcode.
How do I upload documents online? Click Continue. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Comcast Email: Legal Privacy Inquiries. More phone numbers and emails Less phone numbers and emails. Comcast Website: corporate. Comcast Online Chat: Visit contact page. Philadelphia, Pennsylvania Help in Social Networks:. Edit Business Info.
Read more. Comcast Rating Based on 2. Customer service. Product or Service Quality. Diversity of Products or Services. Price Affordability. Rating Details. Coverage Area. Billing Practices. Exchange, Refund and Cancellation Policy. Value for money. Advertised vs Delivered.
Discounts and Special Offers. All 5. Rating stats. Rating trend. Summary of Comcast Customer Service Calls Top Reasons of Customers Calls. Consumers Call the Most From. Summary Comcast Corporation is a telecommunication company.
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